Privacy Policy

Privacy Policy

This document contains the privacy policy for the website and all pages served under that domain. Our site contains links to vendors, manufacturers, and other websites that are not covered by our privacy policy. We use our website to sell products sell hot tub chemicals, water filters, and replacement parts. We are located in Roswell, GA with other warehouses and affiliates in Georgia

What information we collect:

Like most all websites, we use cookies to enhance your experience, to remember you if you resume shopping after a pause, and to improve the content and usefulness of our site. These cookies tell us what browser you are using, how long you stay on the site, and whether you are a returning customer, among other things. If you actively engage with us, for example by placing an order we collect the information you provide.

We collect your E-mail address so we can e-mail back to you, and we collect your home address so we can deliver your purchases. With your permission, we may send you E-mails about our products and services. All messages we send you will instructions for unsubscribing.

Who may see this information:

Employees may access this information to fulfill orders, to contact you about your order, and to provide customer service. For example, we must share your name and mailing address with the mailman or FedEx driver if you buy products from us. We may disclose your information if we are compelled to do so by a valid court order or subpoena. We may share your information with law enforcement if we reasonably suspect fraud or cyber attack. We may share non-personally identifiable visitor information with other parties for the purposes of web analytics.

How we safeguard your information:

We maintain and update our website software and our servers regularly and in good faith. All sensitive credit card information is transmitted via Secure Socket Layer (SSL) technology. We encrypt all such information before passing it to our payment processors. After a transaction, we do not store your credit card information on our servers. We are in the business of selling hot tub stuff, not user data. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. In the event our company is acquired by another entity, our customer database will be transferred to this entity with policies intact.

Control over this information:

Engagement with our website is entirely voluntary. Certain features and services may not be available to you if you choose to withhold necessary information. All up to date web browsers allow you to restrict the use of cookies if you would like. We welcome your business either way, although visitors who shop with cookies disabled may find that certain features of our website do not work as well.

If your having problems placing your order, please call us at (770) 558-4496 during regular business hours 8AM-5PM Monday - Friday (EST/EDT)

Children’s Online Privacy Protection Act Compliance

Our website, products, and services are all directed to people who are at least 13 years old or older. In compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. By using this site, you affirm that you are over 13 years of age.

General Data Protection Regulation (GDPR) Compliance

Our website, products, and services are all directed to people who reside and shop in the United States of America. We do not ship merchandise to Europe. By using this site, you affirm that you are a resident of the United States. Our vendors and contractors, including but not limited to our payment processors and marketing affiliates, may have business presences in the countries, but we do not knowingly send customer data to be stored or processed in other countries.

Changes to this privacy policy.

This privacy policy is effective since March 15, 2022. If and when we change our policy, we will update this page in a reasonable amount of time